Enhancements for Internal Order Billing to Allow for Refunds/Credits

During the evening of Thursday, August 29, enhancements will be made to the internal order billing process to allow for negative invoice line amounts. Currently, refunds/credits to customers can only be accomplished using a cost center journal. Negative invoicing will replace cost center journals as the standard practice for issuing refunds/credits to customers.

Please note that due to a Workday constraint, the negative invoices will only get picked up for settlement once there is an overall positive total invoice amount for that internal supplier ID. Service line invoices will have to be refunded with negative service lines. Goods lines will have to be refunded by entering a negative quantity and the corresponding unit price to prevent PO liquidation issues. These updates will be reflected on the internal order billing job aid (login required) and will be discussed in the September Finance Office hours.