Redesign the Student Journey

Accomplishments

Improved recruitment efforts for regional campuses through the Capture Implementation by adding a tracking code to the admissions application, enabling data-driven decisions.
Transitioned degree audit systems to Stellic, ensuring compliance with transfer credit regulations and enhancing reporting for student-athletes.
Enhanced navigation and accessibility for the BuckeyeLink student portal, which receives 7 million views annually.
Leveraged Salesforce (Buckeye360) to improve student services, including streamlining student interactions and bulk case management.
Introduced new features such as dining information, weather updates, and dynamic class search filters, to the Ohio State Mobile App, improving functionality for over 200,000 users.
Enhanced the PeopleSoft Student system processes, including secure data transfers for student-athletes and automation of admissions-related workflows.
Upgraded student supporting technology platforms like EDWARD for graduate admissions and improved chatbot accessibility for better engagement.