Expand Shared Directory and Endpoint Service Footprint

Accomplishments

Conducted and completed two end-user device pilot programs, gathering valuable feedback.
Migrated over 2,000 end-user devices to the Shared Directory and Endpoint Services (SDES), achieving a 99% satisfaction rate among participants.
Enhanced error logging during migrations to provide better support for participating IT departments.
Migrated 99% of eligible lab and classroom devices (1,500+) in Columbus, Wooster, Lima, Marion, and Mansfield, with Newark and COTC scheduled for summer 2025.
Upgraded kiosk functionality to improve user experience and security.
Began migrating OTDI servers, appliances, and applications to SDES.
Significant progress was made in automating group creation via ServiceNow and transitioning administrative accounts to SDES, streamlining operations.