Urgent Update to Skype for Business on Managed Macs

New Update: Beginning April 8 through April 12th, a Zoom update will be pushed to MITS devices. Windows users will not notice any interruption. Mac users will see a pop-up notifying them that the Zoom client will need updated and provide them the option of when to begin. If you have questions please contact the IT Service Desk at 614-688-4357 or go.osu.edu/it and reference CHG0053599.

The Skype for Business for Mac client uses the macOS Location Services to remember the user's geographic location when the manual address was entered. This information is extremely important as it is also what feeds the Emergency 911 system so emergency services will know how to find you. In order for this to work the user must allow Skype for Business on Mac to use Location Services when entering an address manually. Currently, certain devices do not have access to edit their location in Skype.

The Office of the Chief Information Officer (OCIO) is patching certain managed Mac computers, beginning Friday, April 3 at 6 p.m. If you are one of OCIO’s managed customers, you may receive a prompt like the one below to reboot your machine. Once you accept, your device will restart immediately. You may delay the reboot until Tuesday, April 7, but it is advised that you allow the patching to complete as soon as possible. After April 7, your device will force reboot. Devices affected will see below prompt to install immediately.

After the reboot, you should be able to manually edit your location in Skype for Business.

For more information on enabling your location within Skype, visit the Skype location services knowledge base article.

For more information on E911 services, visit the E911 Notes of Use knowledge base article.

If you have questions please contact the IT Service Desk at 614-688-4357 or go.osu.edu/it and reference CHG0053561.