Can CRM work at Ohio State? It’s a reasonable question. For starters, in an organization this big, very few initiatives are simple. And you may have heard that Customer Relationship Management (CRM) initiatives – especially at large organizations – are notorious for failing. We knew all of this...
How often do you organize your closets? Cupboards? Drawers? If you’re like me, you make the effort about once a year. And, if you’re like me, the neat-as-a-pin, hard-won results only last a few months.
If you’ve experienced this fleeting state of perfect organization, and its subsequent...
